Last updated: March 2026

Website: https://www.pollyrusyn.com

Hey, thanks for being here. These terms exist to make sure we're both on the same page, covering everything from your digital course purchase to 1:1 coaching containers. I've written them to be as clear and straightforward as possible, but if you have any questions, just reach out at [email protected]

1. About These Terms

These Terms & Conditions apply to all products and services offered by https://www.pollyrusyn.com, operated by Polly Rusyn. By purchasing any product or service, you agree to these terms.

These terms may be updated from time to time. Any changes will be reflected on this page with an updated date at the top.

2. Digital Courses

What you get

When you purchase a digital course, you receive personal, non-transferable access to the course materials. You'll get an email with your login details shortly after purchase.

Your 7-day guarantee

I want you to feel completely confident in your investment. If you decide a course isn't right for you within 7 days of purchase, simply email me and I'll issue a full refund, no questions asked.

This 7-day guarantee is in addition to any statutory rights you may have as a consumer.

How to request a refund

Email [email protected] with your name and order details within 7 days of purchase. Refunds are typically processed within 5–10 business days depending on your bank or card provider.

Intellectual property

All course content, including any videos, audio recordings, workbooks, PDFs, and written materials, is protected by copyright and is for your personal use only. You may not share, copy, reproduce, distribute, sell, or repurpose any part of the content without my written permission.

Disclaimer

Course content is for educational and self-development purposes only. It does not constitute medical, psychological, or therapeutic advice. Please always seek professional support if you're dealing with a medical or mental health concern.

3. 1:1 Coaching

The agreement

When you book 1:1 coaching with me, these Terms & Conditions apply.

Sessions & scheduling

• Sessions are scheduled in advance and held via a private video platform.

• Please arrive on time. The session will still end at the scheduled time. If you're more than 15 minutes late without notice, the session will be considered a no-show and will count as a used session.

• If you need to reschedule, please give at least 24 hours' notice. Cancellations with less than 24 hours' notice may be counted as a used session.

• No-shows count as a used session, regardless of the reason.

Refund policy for coaching

I know that sometimes things change, for either of us, and I want there to be a clear and fair process if that happens.

• You can end your coaching container early by giving at least 14 days' written notice by email.

• Where you give at least 14 days' notice, I will refund any unused sessions remaining in your container, calculated on a pro-rata basis.

• Where you give less than 14 days' notice, any sessions scheduled within that 14-day notice period will be treated as used, and any remaining unused sessions after that period will be refunded on a pro-rata basis.

• No-shows and cancellations made with less than 24 hours' notice are counted as used sessions and are not eligible for a refund.

• A pro-rated refund will be calculated based on the unused sessions remaining and will be made using the same payment method you used, less £20 to cover administration costs.

• If you decide to cancel after booking but before we start working together, a £100 administration and reserved-place fee will apply. This covers the onboarding, setup and administration already undertaken, as well as the time your place has been reserved. Any remaining balance will be refunded using the same payment method you used.

• If I need to end the coaching container, you will receive a pro-rata refund for any unused sessions, with no administration fee deducted.

• Any statutory rights you may have are not affected by this cancellation and refund policy.

To initiate an early exit from a coaching container, please email [email protected] with your request. I'll confirm receipt and we'll sort it from there.

Confidentiality

Everything shared in our sessions stays between us. I hold your privacy and trust seriously. Please note that I may share anonymised reflections for supervision purposes, in line with professional ethical standards.

What coaching is (and isn't)

My approach to coaching goes beyond traditional talk-based methods. I draw on a range of evidence-informed modalities, including Hypnosis, NLP (Neuro-Linguistic Programming), EFT (Emotional Freedom Techniques), and Mindset Coaching, to work with you at a deeper level than most coaching containers offer. I'm also a qualified counsellor, and everything I do is trauma-sensitive, meaning I work at your pace with your safety and nervous system always in mind.

That said, coaching is still distinct from therapy or counselling. Our work together is forward-focused and oriented around growth, healing, and building resources, but it is not a substitute for clinical mental health treatment. If at any point I feel that deeper therapeutic or medical support would serve you better, I will always say so with care and signpost you accordingly.

4. Payments

All payments are processed securely either through Kajabi / Stripe or via Bank Transfer. Prices are listed in Pound Sterling (GBP) and are inclusive of any applicable taxes unless otherwise stated.

Payment plans, where offered, require all instalments to be completed while the coaching container or service remains active. If the container is ended in accordance with the cancellation and refund terms above, any remaining balance will be adjusted accordingly.

5. Privacy

Your personal information is handled with care and in accordance with my Privacy Policy, which you can read here: https://www.pollyrusyn.com/privacy-policy.

6. Limitation of Liability

To the fullest extent permitted by law, I am not liable for any indirect, incidental, or consequential loss or damage arising from the use of my products or services. My total liability in any circumstances is limited to the amount you paid for the product or service in question.

7. Governing Law

These terms are governed by the laws of the United Kingdom. Any disputes will be resolved under those laws.

8. Contact

Got a question about these terms, or anything else? I'd love to hear from you.

Email: [email protected]

Website: https://www.pollyrusyn.com

Thanks so much for taking the time to read.